Assistance

Shipments are made throughout the European Union from Monday to Friday by GLS courier, Your order will be processed and shipped in the following ways within a maximum of 24 hours:

• SHIPPING TO ITALY – 24/48 ORE: ALWAYS INCLUDED IN THE PRICE
• SHIPPING ISLANDS – 2/3 DAYS: 5€
• EU SHIPPING – 3/5 DAYS: 10€
• USA SHIPPING – 5 DAYS: 40€

HOW DOES IT WORK

When your package is picked up by the courier, you will receive an e-mail with instructions for tracking your package.

A recipient's signature will be required upon delivery of your order. We recommend, then, to choose a delivery address for your shipment where someone is present to receive the package. If you were not present at the time of delivery, the courier will leave a notice of attempted delivery. The courier will attempt to deliver the package the following three days after which in the event that the package has not been delivered it will be placed in storage.

We will put all our effort into trying to respect delivery times, however times may vary slightly in more busy periods (like the balances). banuofficial.com is not responsible for any theft or loss of packages following specific instructions provided to the couriers who are in charge of the orders.

Banu accepted payment methods, i am payment with:

• CREDIT CARD, DEBT AND PREPAID
• PAYPAL

PAPER

We accept payments with any credit card, debt, prepaid and also postepay. Payments will be handled by Stripe.com, an online payment software that encrypts your private data while keeping it private and safe, it has no extra cost.

PAYPAL

Paypal accepts payment from your account and with any credit card, payment is immediate, it has no extra cost.

Please be found at the chosen shipping location during the day as the courier does not indicate the exact time of delivery and with the precise amount of money indicated in the receipt since the couriers do not have change. Most important thing, by clicking on the complete order / place order button, a purchase contract is signed where the customer a the obligation to pay (described in the Consumer Code in Article 52, paragraph 2), which then can subsequently request a refund or a return.

Attention: Coupons are valid only for products not on offer.

You have the right to withdraw from the contract, even without stating the reasons, within 14 days from the date of receipt of the goods. The withdrawal period expires later 14 days from when you or a third party, other than the carrier and designated by you, acquires physical possession of the last good. To exercise the right of withdrawal, You are required to inform us by means of an explicit declaration with an email containing Name - Surname - Order No. - Reason - Photo a: resirimborsi@banuofficial.com dal lun-ven 10:00-17:00. To meet the withdrawal deadline, it is sufficient for you to send the communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period.

Methods of Returns and Refunds in Italy:

• You don't like the article or you want to change size: the direct costs of the return are at your expense. The cost is € 10.00 per product (5€ return shipping and € 5 exchange shipping) if the payment is not made online, will be subject to a surcharge of € 5 for the cash on delivery.
• Reimbursement: the direct costs of the return are at your expense. The cost is € 10.00 per product (5€ return shipping) if the payment for the product is not done online, will be subject to a surcharge of € 5 for the cash on delivery. We will refund you within 2-3 working days of receiving the goods, only the cost of the product will be refunded and not the shipping costs included. If the product has been paid online, the refund will be made through the same platform, if the payment was made on delivery, an email must be sent to info@banuofficial.com with a valid IBAN and name and surname of the Account Holder as the refund will be made by bank transfer. Attention please insert the purchase receipt in the box otherwise you will not be refunded.
• The item is damaged or sent in error: you do not have to incur any costs for the return. Send a photo to customer service, within 14 days of receiving the package, which will provide either the direct refund or the collection of the goods at Banu's expense.

Return and Refund Methods in the EU and USA:

• Return for size or product change: The product will be refunded in full but the direct return and outbound shipping costs, are at your expense and vary according to the type of shipment chosen during the order.
• Reimbursement – Damaged item: The product will be fully refunded but the direct return shipping costs are at your expense and vary according to the type of shipment chosen during the order.

You will be free to ship the product on your own by providing us with a tracking code at Via Acuto, 133, 00131, Roma, Italy. We will refund you within 2-3 working days of receiving the goods, only the cost of the product will be refunded and not the shipping costs included. If the product has been paid online, the refund will be made through the same platform, if the payment was made on delivery, an email must be sent to info@banuofficial.com with a valid IBAN and name and surname of the Account Holder as the refund will be made by bank transfer. Attention please insert the purchase receipt in the box otherwise you will not be refunded.

Effects of withdrawal

If you withdraw from this contract, You will be reimbursed for all payments you have made to us, excluding delivery costs except if the order was sent incorrectly by us (with the exception of the additional costs arising from your choosing a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any case no later than 14 days from the day on which we are informed of your decision to withdraw from this contract. These refunds will be made using the same payment method you used for the initial transaction, unless you have expressly agreed otherwise; anyhow, you will not have to incur any costs as a consequence of this reimbursement. The reimbursement may be suspended until the goods are received or until the consumer demonstrates that he has returned the goods, be precedent.
Please return the goods or deliver them to us, without undue delay and in any case within 14 days from the day you notify us of your withdrawal from this contract. The deadline is met if you send back the goods before the expiry of the period 14 days.
The costs of returning the goods will be at your expense. You are only responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, the characteristics and functioning of the goods.